Terms of Service for Maple Bloom Florals Ltd.

Effective Date: ________________

These Terms of Service (the “Terms”) govern your access to and use of the products, services, website, communications, ordering channels, and any related content provided by Maple Bloom Florals Ltd. (“Maple Bloom Florals Ltd.”, “we”, “us”, or “our”). By placing an order, booking a service, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our services.

1. Introduction and Acceptance of Terms

Maple Bloom Florals Ltd. provides floral products and related services, including custom bouquets, wedding flower design, sympathy arrangements, corporate floral subscriptions, event centerpieces, and seasonal flower delivery. These Terms apply to all customers, clients, website users, and any person who purchases, receives, or otherwise uses our services.

By accessing our website, contacting us, requesting a quote, placing an order, making a booking, or accepting delivery of our products or services, you confirm that you have read, understood, and agree to be legally bound by these Terms, along with any additional policies, quotations, order confirmations, or service agreements we provide.

If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Scope of Services

Maple Bloom Florals Ltd. may provide, at its discretion and subject to availability, the following services:

• Custom bouquets;
• Wedding flower design and event floral planning;
• Sympathy arrangements and memorial floral services;
• Corporate floral subscriptions;
• Event centerpieces and decorative floral installations; and
• Seasonal flower delivery.

All flowers and floral products are subject to seasonal availability, market conditions, supplier stock, and design feasibility. Substitutions may be necessary due to flower variety, color, vase/container availability, weather, or supply chain factors. Where reasonably possible, substitutions will be made with items of equal or greater value while maintaining the overall style, theme, and quality of the arrangement.

Any specific requests, design inspirations, delivery instructions, event timing, or customization details must be communicated clearly and confirmed by us in writing where applicable. We reserve the right to decline any order or service request at our sole discretion, including where timing, availability, venue access, or delivery constraints make performance impracticable.

3. User Obligations and Responsibilities

You agree to:

• Provide accurate, current, and complete information when placing orders or booking services;
• Review order details, delivery information, event details, and special instructions carefully before submission;
• Ensure that recipients, venues, gate codes, access details, and contact numbers are correct and available as needed;
• Be available, or ensure a responsible person is available, to receive deliveries where required;
• Promptly notify us of any errors or changes to your order or event details;
• Use our services only for lawful purposes and in accordance with these Terms; and
• Not misuse, reproduce, or interfere with our website, systems, or service processes.

You are responsible for any special handling instructions, allergies, sensitivities, pet safety concerns, or venue requirements related to floral products. Floral products may include pollen, fragrances, preservatives, wire, pins, ribbons, packaging materials, or other materials that may cause irritation or hazard if mishandled. You must keep such items away from children and pets where applicable.

For event and wedding services, you are responsible for confirming venue access, setup permissions, load-in/load-out times, and any restrictions imposed by the venue, municipality, or third party. Additional charges may apply if changes, delays, waiting time, or re-delivery are required due to inaccurate or incomplete information provided by you.

4. Payment Terms and Conditions

Prices may be provided by quote, posted on our website, or confirmed at the time of order. Unless otherwise stated, all prices are in Canadian dollars (CAD) and may be subject to applicable taxes, delivery fees, service charges, administrative fees, rush fees, consultation fees, setup fees, and other applicable charges.

Payment terms may vary depending on the type of service:

• Retail orders and deliveries: Payment is typically due in full at the time of order unless otherwise agreed.
• Custom designs and wedding/event services: A non-refundable deposit may be required to reserve the date and begin design work. The remaining balance may be due by a specified date prior to the event or service date.
• Corporate subscriptions: Payments may be billed in advance, monthly, quarterly, or under another schedule agreed in writing.

We may require partial or full prepayment for custom, perishable, time-sensitive, or large-volume orders. Failure to pay amounts due by the relevant deadline may result in cancellation, suspension of service, withholding of delivery, or refusal to proceed with production.

If a payment is declined, reversed, charged back, or otherwise fails, you remain responsible for the outstanding amount, any associated bank or card processing fees, collection costs, and reasonable administrative expenses permitted by law.

Quotes are estimates only unless expressly stated as fixed-price quotations for a defined period. Changes in flower market prices, availability, labor requirements, delivery location, or scope of service may result in revised pricing.

5. Cancellation and Refund Policy

Because our products are often custom-made, perishable, and time-sensitive, cancellations and refunds are subject to the following terms, unless a specific written agreement provides otherwise:

• Retail floral arrangements and deliveries: Cancellations may be accepted if received before preparation or dispatch. Once flowers are prepared, packed, or delivered, cancellations may not be possible.
• Custom bouquets and bespoke designs: Deposits are generally non-refundable once design work, procurement, or preparation has begun.
• Wedding and event services: Deposits are non-refundable. If cancellation occurs after materials have been ordered, design work has begun, or staffing has been allocated, additional cancellation charges may apply.
• Corporate subscriptions: Cancellation terms depend on the subscription plan and billing cycle. Notice may be required prior to the next billing period.
• Sympathy arrangements: Due to urgency and perishability, cancellations may be limited once an order has been confirmed or processing has started.

Refunds, if approved, are issued at our discretion in accordance with applicable law and may be limited to the amount paid, less any non-recoverable costs already incurred, including flowers, materials, labor, delivery, and third-party fees.

We are not responsible for failed delivery caused by incorrect addresses, recipient unavailability, restricted access, weather conditions, unsafe conditions, or refusal of delivery by the recipient or venue. In such cases, redelivery or re-delivery fees may apply.

Any concerns about product quality, damage, or delivery issues should be reported to us as soon as possible and, where practical, within 24 hours of delivery, together with supporting photographs and order details, so that we may review the matter.

6. Liability Limitations

To the fullest extent permitted by applicable law in Canada, Maple Bloom Florals Ltd. shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of goodwill, emotional distress, or loss arising from delays, substitutions, or service interruptions.

Without limiting the foregoing, Maple Bloom Florals Ltd. is not liable for:

• Delays or failures caused by weather, transportation issues, supply shortages, labor disruptions, power outages, third-party conduct, or events beyond our reasonable control;
• Damage, deterioration, or reduced freshness occurring after delivery or after the arranged pickup time;
• Inaccurate instructions, incorrect recipient information, inaccessible locations, or failure of the recipient to accept delivery;
• Allergic reactions, sensitivities, or injury resulting from misuse, improper handling, or exposure to floral materials;
• Acts or omissions of third-party venues, couriers, contractors, or suppliers; or
• Substitutions made in good faith where necessary due to availability or design constraints.

Our total liability for any claim relating to our services, whether in contract, tort, negligence, strict liability, or otherwise, shall be limited to the amount paid by you for the specific product or service giving rise to the claim, to the extent permitted by law.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation is not legally permitted.

7. Intellectual Property Rights

All content displayed or provided by Maple Bloom Florals Ltd., including text, product descriptions, photographs, logos, graphics, designs, illustrations, layouts, branding, and website materials, is owned by or licensed to Maple Bloom Florals Ltd. and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, display, transmit, create derivative works from, or exploit any of our intellectual property without prior written consent, except as expressly permitted by law.

Any floral design concepts, arrangements, event styling ideas, mockups, sketches, or proposal materials created by Maple Bloom Florals Ltd. remain our intellectual property unless otherwise agreed in writing. You may not use our designs for commercial reproduction, promotion, or resale without our permission.

If you provide us with images, text, logos, or other materials, you represent and warrant that you have the necessary rights to use and share those materials and grant us a non-exclusive, royalty-free license to use them solely for the purpose of providing the requested services.

8. Data Protection and Privacy

Maple Bloom Florals Ltd. collects, uses, stores, and discloses personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws where relevant.

We may collect personal information such as your name, address, phone number, email address, billing information, delivery details, recipient information, event details, preferences, and communications with us. We use this information to:

• Process orders and payments;
• Arrange delivery and service fulfillment;
• Communicate with you about your order or booking;
• Provide customer support;
• Improve our services and operations; and
• Comply with legal, accounting, and regulatory obligations.

We may share personal information with payment processors, delivery providers, contractors, suppliers, IT service providers, or other third parties as reasonably necessary to deliver our services. We take reasonable safeguards to protect personal information, but no method of transmission or storage is fully secure.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in these Terms and in any applicable privacy policy. Where consent is required, you may withdraw consent subject to legal and contractual restrictions.

9. Force Majeure

Maple Bloom Florals Ltd. shall not be liable for any failure or delay in performing its obligations if such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, severe weather, floods, fire, storms, pandemics, epidemics, public health restrictions, war, terrorism, civil unrest, labor disputes, supplier shortages, transportation disruptions, utility failures, governmental actions, or other similar events.

If a force majeure event occurs, we may suspend, modify, reschedule, or cancel affected services without liability, and we will use reasonable efforts to communicate with you and find a practical alternative where feasible.

10. Changes to Terms

We may update, amend, or replace these Terms from time to time to reflect changes in our services, business practices, operational requirements, or applicable law. Any updated Terms will be posted on our website or otherwise made available to you.

Unless otherwise stated, changes take effect when posted. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to any revised Terms, you must stop using our services.

11. Applicable Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of Saskatchewan and the applicable federal laws of Canada, without regard to conflict of laws principles.

You agree that any dispute arising out of or relating to these Terms, our services, or any related transaction shall be subject to the exclusive jurisdiction of the courts located in Saskatchewan, Canada, unless applicable law requires otherwise or the parties agree in writing to an alternative dispute resolution process.

12. Contact Information

If you have questions, concerns, complaints, or requests relating to these Terms or our services, please contact us using the details below:

Maple Bloom Florals Ltd.
214 1st Avenue W, Regina, SK S4N 5X8, Canada
Email: [email protected]
Phone: +1 (306) 585-7429

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

The invalid or unenforceable provision shall be replaced, to the extent permitted by law, with a valid provision that most closely reflects the original intent and commercial purpose of the severed provision.

By using the services of Maple Bloom Florals Ltd., you acknowledge that you have read, understood, and agreed to these Terms of Service.